Kikria Care Program

Kikria Responsible Gaming – A Complete Guide to Safe Play

Gaming is for fun — not stress. Kikria wants you to always stay in control, enjoy within your limits, and build safe gaming habits. This page explains how responsible gaming helps you live better.

Time Limit Setting Budget Control Self-Exclusion Feature Support Services Minor Protection

Kikria's Responsible Gaming Features

We believe enjoyable gaming is safe gaming. These six features are here to help you stay in control.

Set Deposit Limits

At Kikria, you can set daily, weekly, or monthly deposit limits. Once a limit is in place, it kicks in automatically — no risk of overspending.

Session Time Control

To help you avoid spending too much time gaming, Kikria offers a session timer feature. Once your set time is up, you'll receive a reminder to take a break.

Cooling-Off Period

If you need a temporary break, set a cooling-off period from 24 hours to 30 days. No transactions or gaming activity will be possible during this time.

Self-Exclusion

For a longer break, choose self-exclusion for anywhere between 6 months and 5 years. During this period, your account will be fully locked and promotional emails will be paused.

Gaming History Review

View your complete gaming and transaction history at any time. Understanding your own patterns makes it easier to make informed decisions.

24/7 support & guidance

Kikria's support team is always ready to help. For any gaming-related concerns, reach out via live chat or email — we help without judgment.

What does Responsible Gaming actually mean?

Responsible Gaming means playing consciously, within your means, and purely for enjoyment. Kikria believes gaming should be a form of leisure — not a way to escape life's pressures, and certainly not a reliable source of income.

Responsible Gaming doesn't mean you can't play. It means knowing when to play, how long to play, how much to spend, and when to stop. That awareness is what keeps you happy and safe in the long run.

Responsible gaming is our top priority at Kikria. That's why our platform offers multiple self-control tools, support services, and clear information — so you always stay in control.

Remember: gaming is entertainment, and winning or losing is all part of it. Chasing losses by placing bigger bets is a dangerous habit.

Why does Responsible Gaming matter?

Online gaming has become part of everyday entertainment for many people in Bangladesh. But like any form of entertainment, excess can lead to problems. Research shows that a small proportion of people are at risk of developing a gaming addiction — particularly those under stress or facing financial difficulties.

Responsible Gaming matters because it protects your financial wellbeing, keeps family relationships healthy, and supports good mental health. Kikria wants every member to enjoy gaming without letting it affect the other important areas of their life.

  • Never Viewing Gaming as a Source of Income
  • Don't "chase" losses
  • Setting a Dedicated Budget for Gaming
  • Not prioritizing gaming over family, friends, or work
  • Avoid gaming under the influence of alcohol or when under mental stress

When gaming stops being fun or starts making you uncomfortable — that's a sign it's time to take a break.

Learn to recognize the warning signs

It's not always easy to notice when gaming starts slipping out of control. Watch out for these warning signs:

Overspending your budget

You are spending beyond your planned budget or dipping into emergency funds for gaming.

Chasing losses by playing again and again

Placing bigger bets to recover a loss is a sign of chasing losses.

Losing track of time

Hours pass while you're gaming and you barely even notice.

Social or family withdrawal

You are prioritizing gaming over time with family or friends.

Restlessness or Irritability When Not Gaming

You feel irritable, restless, or low when you're unable to game.

Hiding Your Gaming

You are hiding your gaming activity or spending from family or loved ones.

Kikria's Control Tools

Kikria gives you several effective tools to keep your gaming in check. You can activate them easily from your account settings.

1
Set a Deposit Limit

Set daily, weekly, or monthly deposit limits from your account settings. Lowering a limit takes effect immediately; increasing one requires a 24-hour waiting period.

2
Set a Loss Limit

Once you've lost a set amount, gaming will stop automatically — you decide the limit yourself.

3
Enable the Session Timer

Set how many minutes or hours you want to play in advance. You'll get an automatic alert when the time is up.

4
Take a Cooling-Off Period

If you need a short break, select a cooling-off period from 1 day up to 1 month. During this time, no gaming or deposits will be permitted on your account.

5
Choose Self-Exclusion

For an extended break, activate self-exclusion for 6 months, 1 year, or up to 5 years. Our support team will guide you through the process.

To activate these tools, go to the "Responsible Gaming" section in your account settings, or contact our support team directly.

10 Practical Safe Gaming Tips

Follow these tips to build responsible gaming habits at Kikria:

  • Play for entertainment only. Don't treat gaming as a source of income.
  • Set a budget before you start. Only set aside an amount you can comfortably afford to lose.
  • Take regular breaks. Taking at least a 10-minute break every hour is a healthy habit.
  • Do not play while intoxicated or under mental stress. In this state, your ability to make sound decisions is reduced.
  • Don't chase your losses. The smart move is to stop for the day.
  • Set aside your winnings. Rather than betting your winnings again, withdraw them.
  • Set a time limit. Decide in advance how long you'll spend gaming each day.
  • Spend time with family and friends. Gaming should be a small part of your life.
  • Review your gaming history. Check your transactions and gaming log from time to time.
  • Seek help if you feel there's a problem. Asking for support is not a weakness — it takes courage.

Protection for Minors

Kikria strictly does not provide services to anyone under 18. Our KYC verification process ensures that only adults can open an account.

If there are young children in your household, take the following steps:

  • Keep your device locked with a PIN or password to prevent children from gaining access.
  • Enable parental controls in your browser.
  • Never share your gaming app or website password with anyone.
  • Turn off the "Remember Password" option on your computer or phone.

If you suspect a minor is using Kikria, contact our support team immediately. We will act swiftly.

Where can I find help?

Struggling with gaming? Remember — reaching out for help takes courage. Support is available both at Kikria and beyond.

  • Kikria Live Chat: Click the chat icon at the bottom right of the website — available 24/7.
  • Email Support: [email protected] — typical response time is 1–6 hours.
  • National Mental Health Helpline (Bangladesh): Kaan Pete Roi — 01779-554391 (counseling service).
  • National Institute of Mental Health (NIMH): In-person support is available in Dhaka.
  • Family or a trusted friend: Talking to someone you trust about the problem can be a real relief.

Kikria will never judge you. If you need help, we're here — whether that means taking a break from gaming or setting up self-exclusion, we're always ready to support you.

Self-Assessment Questionnaire

Ask yourself the questions below. If you answer "yes" to most of them, consider seeking help.

Responsible Gaming Self-Assessment

Answer honestly — this information is for your eyes only.

1
Have you spent more on gaming than your set budget in the past month?
2
Have you ever tried betting more to recover money you've lost?
3
Are you spending more time gaming and less time with family or friends?
4
Do you feel restless, irritable, or on edge when you can't game?
5
Have you hidden your gaming or spending from someone close to you?
6
Is gaming affecting your work, studies, or daily responsibilities?
7
Have you used emergency savings or reserved funds for gaming?
8
Have you tried to cut back or stop gaming but couldn't?

If you answer "yes" to 3 or more questions, don't wait — contact the Kikria support team or activate a cooling-off period or self-exclusion from your account.

Control Tools at a Glance

Use Kikria's responsible gaming tools and stay in control at all times.

Deposit Limit

Daily / Weekly / Monthly Limits

Loss Limit

Auto-stop on reaching a set loss amount

Session Timer

Session time alert

Cooling-Off

Breaks from 1 day to 1 month

Self-Exclusion

Lock from 6 months to 5 years

Gaming History

Full log viewing access

Frequently Asked Questions

Here are the most frequently asked questions from our members about Responsible Gaming.

Yes, once your self-exclusion period ends, you can reactivate your account. However, no requests to lift the exclusion early will be accepted while it is active. This decision should be made with your own mental well-being in mind.

Lowering your deposit limit takes effect immediately. However, if you want to increase your limit, there is a 24-hour waiting period after your request — this is intentional, to prevent impulsive decisions.

A cooling-off period is a short-term break (1 day to 1 month), after which your account reactivates automatically. Self-exclusion is longer-term (6 months to 5 years) and requires you to apply to reactivate once the period ends.

Kikria uses KYC verification to block access for anyone under 18. For additional protection, we recommend enabling password locks, parental controls, and browser filters on your device.

Absolutely. Kikria's support team will assist you without judgment. Reach out via live chat anytime to lock your account, activate self-exclusion, or get information about external support services.

Yes, all of Kikria's responsible gaming tools are completely free. Deposit limits, session timers, cooling-off periods, and self-exclusion can all be activated at no cost from your account settings.

Enjoy Kikria Gaming Responsibly

Have fun within safe limits. Join Kikria and use our Responsible Gaming features to experience gaming as genuine entertainment.

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