Kikria Privacy Policy – Our Commitment to Protecting Your Data

1 Introduction

Welcome to the Kikria Privacy Policy. This document explains what information we collect when you use the Kikria platform, why we collect it, and how it is used. Our goal is to fully protect your privacy and ensure transparency at every step.

Kikria complies with applicable data protection laws in Bangladesh and international standards. By accessing our website or creating an account, you are considered to have accepted this Privacy Policy.

2 What information we collect

Kikria collects certain information to provide services and ensure platform security. This data falls into two categories — what you provide directly, and what is collected automatically.

3 How Information Is Used

Kikria uses your information solely for specified purposes. We do not use data unnecessarily, and we never use collected information beyond its intended scope.

• Account management: For registration, login, KYC verification, and profile updates.
• Transaction Processing: For processing deposits, withdrawals, and bonus distribution.
• Customer Support: For troubleshooting, handling complaints, and providing support.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Promotions & Offers: To send you relevant bonuses and offers based on your preferences (you can opt out at any time).
• Legal compliance: To meet regulatory requirements and fulfill legal obligations.
• Service Improvement: To analyze usage patterns and make the platform better.

4 How Long Information Is Retained

Kikria retains your information only for as long as necessary. All data is kept while your account remains active. After account closure, certain information may be retained for a defined period to meet legal obligations.

• Account information and transaction history: retained for up to 5 years after account closure.
• KYC documents: retained for up to 7 years as required by law.
• Gaming logs and session data: 6 months to 1 year.
• Support tickets and communication history: 3 years.
• Cookie and session data: deleted at the end of a browser session or within 30 days.

5 When Information Is Disclosed

Kikria discloses your information only in limited circumstances and strictly to the extent necessary. We never sell your data or share it without a valid reason.

• Payment Processors: Limited data is shared with payment partners such as bKash, Nagad, and Rocket to process transactions.
• Technology Service Providers: Third parties providing cloud storage, cybersecurity, or analytics services, all operating under strict confidentiality agreements.
• Legal authorities: In response to a lawful order from a Bangladeshi court or regulatory authority.
• Fraud Prevention: With relevant agencies to prevent money laundering or fraud across multiple platforms.

6 Cookie Policy

Kikria uses several types of cookies on its website. Cookies are small text files stored in your browser that help the platform remember your preferences and improve your experience.

• Essential cookies: To maintain your login session and ensure security. These cannot be disabled.
• Functional cookies: To remember your language preference, theme, and other personalized settings.
• Analytics Cookies: To understand how users interact with the site — this helps us improve our services.
• Marketing Cookies: To show you relevant ads and offers. You can opt out of these at any time.

To manage cookies, go to your browser settings and adjust the "Cookies" or "Site Data" options. Please note that disabling essential cookies may cause some site features to stop working.

7 Children's Privacy

Kikria strictly does not provide services to anyone under 18. We do not knowingly collect information from minors. If we become aware that a minor has created an account, it will be closed immediately and all associated data deleted.

8 Your Rights

Kikria believes every user should have full control over their own data. To that end, we uphold the following rights:

• Right to Know: You can find out exactly what data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can restrict how your data is used for certain purposes.
• Right to Object: You can opt out of marketing communications at any time.
• Right to Data Portability: You can receive your data in a structured, portable format.

9 Security Measures

Kikria protects your data using industry-leading security measures. Our security infrastructure is continuously updated and tested.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall Protection: An advanced firewall system blocks unauthorized access.
• Two-Factor Authentication (2FA): An added layer of security when logging into your account.
• Regular Audits: Regular system audits conducted by third-party security experts.
• Data Backup: Regular encrypted backups stored on secure servers.
• Suspicious Activity Monitoring: Our automated system runs 24/7 to detect unusual activity.

10 Privacy Policy Updates

Kikria may update this Privacy Policy from time to time. Changes may occur due to legal updates, new services, or business reasons. We make every effort to notify members in advance of any changes.

• For significant changes, a notice will be posted on the website at least 7 days in advance.
• A summary of the changes will be sent to your registered email address.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• The date of the most recent update will always be visible at the top of the page.

11 Contact

If you have any questions, concerns, or requests regarding our privacy policy, please get in touch with us. Kikria's support team is available 24/7, every day of the week.

• Live Chat: Click the chat icon in the bottom-right corner of the website.
• Email: [email protected]
• Response Time: Typically within 1 to 6 hours.